Customer Support Tools and Utilities

COMMUNICATE - Brings life to your WEB SITE AquaSoft LTD. has developed a unique "no download" software product that recognizes ALL the users visiting a website and enables full communication between webmaster and surfers and among the surfers themselves.AquaSoft LTD has named the software 'Communicate'. Communicate is designed to create virtual communities around a portal, bringing together surfers with shared interests and generating loyalty to the site. Communicate comprises several applications such as: Customer Relationship Management (CRM), E-commerce, possibility to adapt the program's design to the site's character, cellular, creating site loyalty and support for content push.

An accurate online mortgage and home loan calculator, with the caculation results showing you your monthly borrowing power.

With AnswerChat you can track and chat with the visitors to your website(s). See who is on your site(s) and see what search engine and search term they used to find your site. Chat with your site's visitors and turn them into customers. AnswerChat is the low-cost customer service solution. No plug-ins or add-on software are required for visitors to your site(s). All they need a browser with java enabled. The fully functional free 30 day trial version available.

Close Support is a suite of applications that operate together to allow your organization to manage its technical support operation. Working with Close Support will make your help desk become more effective and in better control. This table provides a brief introduction to the Close Support applications and exactly what is included with each of the purchase options. Click on any link to get further information.

Provide Support is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don’t have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing. Very easy to set up--just paste a small HTML snippet into your web page source code. No plug-ins or software installation required on customer's side. Fully customizable. No setup fee, no contracts, and no hidden costs.

Sales-n-Stats is a live help software and a website statistics analysis tool combined into one Java/PHP solution that adds such features to your site as visitor tracking (IP addresses, referrer domains, search keywords, personal profiles and history of visits and actions), real-time visitor monitoring (the current website zone and page, site paths, visitor badges allowing you to recognize returning and VIP customers), live help button, voice chat with customers via Skype, customizable website reports (including reports on site usage and ad campaigns), out-of-the-box integration with X-Cart and LiteCommerce shopping cart software, free integration modules for phpNuke, Mambo and OSCommerce. Talk to your customers, help them instantly, find out their actual needs and analyze their behavior. Improve conversion rates with live help functionality and understand your business processes better with comprehensive website statistics and marketing reports. Free version and trial are available.

Support Now! is an online support system designed specifically for businesses to interact live with their website customers, resulting in an improved service and ultimately increased sales. >> Increase Your Online Sales * Increase sales by 50% or more * Convert visitors into customers * Reduce site/cart abandonment >> Improve Customer Support * Instantly support website visitors * Reduce waiting times * Reduce support costs Try Support Now! FREE for 15 days!

e-Contacto.com is an e-CRM solution, that allows you to provide customer/visitor support, online and in real time. Integration only requires a unique HTML line of code. Try the free version (fully functioning) and increase customer satisfaction along with sales.

Add your own services and prices.You can add your merchant account for billing profile Authorize.net and paypal automated billing system. you can mail out invoice paid confirmation. You can have your clients upload files to your appliance for safe and convenient retrieval from anywhere is the world. No more file diving! private message to your client and the client can send private messages to you. you will store your clients credit card numbers in an encrypted folder where they can be stored for billing monthly, Quarterly, Every 6 Months, Yearly. Whatever you set up in your clients profile. Assign client as many services as they have with you. Access your client from anywhere with this web based web site software. All the components yo need to organize your business on line. Access all your clients and all there info on one panel. On your web site.

With RealTimeQuery your visitors can contact you while visiting your website. The program acts as a server on your PC not depending on external servers. RealTimeQuery tracks your visitors and shows their country, IP, the webpage the visitor is seeing, the operating system, the web browser, and the webpage from where the visitor accessed your site. The program presents a worldmap where you can see the number of visitors from each country. You can even view the worldmap in 3D. RealTimeQuery supports multiple operators, the calls can be redirected between operators. Operators can invite to others to the same chat or chat privately. The program runs on the background, accessible from the system tray, alerting with sound and a popup window when a visitor calls you. The implementation process in your website is easy, just few HTML code lines.

Website HitchHiker is an easy to use Javascript browser that attaches itself to your webpages. Visitors to your site can EASILY bookmark, print pages, search, and more. In addition, you can move the HitchHiker to anywhere on your page. Users can close the Website HitchHiker and easily bring it back by double clicking anywhere on your page. The script is easy to install. All you have to do is copy the code into body of your page and upload 2 images. It's something that is different and will get your website remembered.

Macro Independence is a Windows utility that records and plays back mouse and keyboard events and save to file simultaneity.It allows you to record your keyboard strokes and mouse movements. Then you can replay those recorded events at anytime. Macro Independence is used to control, monitor, trigger, or report on your windows automation actions without any operator/work people. In additional, Macro Independence is your Auto Operated System solution.

Pathworks Software offers innovative help desk and customer support software for a Web 2.0 world. We offer Self Service that simply works, tech support for the masses, and powerful procedure management. Pathworks leverages the web to accelerate problem resolution for agents and customers. Our Software as a Service (SaaS) offerings drive up agent productivity by providing highly assisted self-service.

Customer service software that interfaces with clickchatsold.com for live support and chat with your customers, with an easy to install and use interface. Features: Instant proactive communication with your visitors, Remote Browser Control (Web Page Redirection), Easily Customizable interface and greeting/Away messages, Chat Buttons on site and emails, Compatible with any web sites, and Works on "shared" Web hosting service.

Winkbill is a web based invoicing service designed to provide effort-less and hassle-free billing solution. The application can be used for any product or service. You can easily create, send, and track all your invoices online.